Terms and Conditions

These terms and conditions apply to all bookings made to stay and/or dine at The Windmill Chatham Green, whether made through our online website booking system, by email, over the telephone or through any third party booking agency or app. These terms and conditions constitute the entire contract between you and us and contain important information about your stay and/or visit and we strongly advise that you read them carefully and in full.

1 The Windmill Chatham Green, Chelmsford and Guests

The Windmill Chatham Green is a restaurant with rooms located in Essex and is operated by Spruce Restaurant Limited whose registered office is at 35 The Willows, Colchester, CO2 8PX, company number 13626630 (referred to in these terms and conditions as “the Company”, “us”, “we” or “our”). Our VAT number is …. In these terms and conditions, the words “you”, “your”, ”guest”, “customer” or “resident” refers to you and, where the context admits, to your party.

2 Details

Our address is: The Windmill, Chatham Green, Little Waltham, Chelmsford, CM3 3LE. You can contact us by emailing us at info@thewindmillchathamgreen.com, or directly contact us via phone on 01245 379545.

3 Booking request

No booking in either our restaurant, private dining room or bedrooms shall be binding or complete until you receive a confirmation email from us. Upon sending to you a confirmation email, a binding contract incorporating these terms and conditions shall come into existence between you and us.

4 Restaurant Bookings

(a) Tables up to 5 persons

We take a credit or debit card number (held in a secure PCI-DSS compliant vault) to confirm and hold your reservation. No amount will be charged to your card provided you change, amend or cancel your booking up to 48 hours prior to your reservation. If you change, amend or cancel your booking and we are unable to resell you table after 48 hours prior your reservation, we shall charge your credit card with a £20 per person cancellation charge, which will be held as a deposit charge and can be used toward a new booking. You irrevocably authorise us to charge your credit or debit card with these charges.

(b) Tables of 6 to 10 persons

Tables of between 6 and 10 persons may select in advance the A la Carte or any of the tasting menus.  We take a non-refundable deposit of £15 per person for any lunch time booking and £20 per person for any dinner booking to confirm and hold your reservation. You must give us at least 7 days advance notice by email or in writing if you wish to cancel or amend your reservation. If you do so, we shall refund the deposit, provided that you cancel or amend your booking not less than 7 days prior to the date of your reservation. We shall request the deposit charge at the point of booking.

Any special dietary requirements or allergies must be communicated to us in writing a minimum of 7 days prior to the booking.

(c) Tables of more than 10 persons

Any restaurant booking for more than 10 persons constitutes a “Private Event” and is subject to the provisions of clause 16 below.

5 Private Events

A Private Event is any restaurant booking for more than 10 persons (whether such event is in a private area or room or in the main restaurant). A private event booking shall choose either from our the a la carte menu or tasting menu with a pre order made at least a week in advance.

We take a non-refundable deposit of £15 per person for any lunch booking and £20 per person for any dinner booking, to confirm and hold your reservation. You must give us at least 7 days advance notice by email or in writing if you wish to cancel, change or amend your reservation. If you do so, we shall refund the deposit (subject to a £25 booking administration fee) in full. If you cancel, change or amend your booking less than 7 days prior to the date of your reservation, we shall charge the £50 per person deposit to your credit or debit card and you irrevocably authorise us to charge your credit or debit card with these charges.

Any special dietary requirements or allergies must be communicated to us in writing a minimum of 7 days prior to the booking.

6 Service charge

We do not add an additional service charge to your restaurant bill. If you wish to add a service charge you may do so voluntarily at the time of payment.

7 Accommodation

(a) Unless otherwise agreed in writing, your room will be available from 15:00 and you should not check in prior to 15:00. Check out time is 11:00 and we ask that you vacate your room no later than 11:00. Additional charges will be applied to any check out time after 11:00.

(b) In the interests of security and the prevention of fraud, we may ask you to confirm your identity by providing your passport, driving licence or other form of acceptable photo ID upon check-in.

(c) If you are arriving from outside the UK, we are required by law to ask for your passport and the place of your next destination at the time of check-in. If you do not have your passport, we reserve the right to treat your booking as cancelled by you. We will retain this record for a period of 12 months and we may disclose it as required by law. We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to The Angel Inn to anyone who is unable to provide this information.

(d) Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to The Windmill Chatham Green to anyone who is under the age of 18.

8 Stay and Dine Packages

(a) The prices of our Stay and Dine packages are shown on our website. Unless otherwise stated, the price of the package includes one night’s stay at The Windmill Chatham Green in the room, dinner in our restaurant on the day of arrival and breakfast on the day of departure. The price of the package excludes all drinks (including wine, water, tea, coffee) and also excludes any special items or supplementary charges, additional room service or additional items requested or purchased by you during your stay with us and all service and gratuity charges. Unless you purchase a Stay and Dine package which specifically includes the Tasting Menu, any tasting menu is excluded. If you purchase a Stay and Dine package for more than one night’s stay, breakfast for each day of your stay (other than the day of arrival) will normally be included. The package will indicate which additional dinner and/or lunch is included if any.

(b) All Stay and Dine packages must be paid for in full at the time of booking. Once your booking has been made and accepted, it is non-refundable. If you subsequently cancel your booking, we shall not make any refund but, provided you cancel 7 days or more before the start of your booking, we will offer you the ability to transfer the value of your booking towards the cost of a new booking on a future date in the form of a Booking Credit.

(c) If you cancel your booking and receive a Booking Credit, you must use your Booking Credit within 1 year of the date of our email confirming your Booking Credit. We cannot extend the validity of your Booking Credit, so please re-book as soon as possible. All new bookings using a Booking Credit are subject to availability and to current prices and terms and conditions at the time of your new booking. If prices increase between your original booking and the use of your Booking Credit you will be required to pay the difference in price.

(d) Any Booking Credit is personal to the named recipient and cannot be transferred, sold or given to any other person.

(e) If you make a new booking using your Booking Credit and then cancel again, you will lose your Booking Credit and no refund, discount or new booking credit will be given.

(f) Please tell us at least 72 hours prior to your arrival if you, or anyone in your party has any allergies, food intolerances or special dietary requirements.

9 Accommodation Bookings

Any cancellation (other than for Stay and Dine packages the terms of which are governed by Clause 4 of this agreement) in respect of a room booking 7 days or more before the time and date of the booking will be refunded in full (subject to a non-refundable £25 per booking administration charge). Cancellations made on less than 7 days notice and 48 hours prior your room booking will incur the full room rate charge for the full booking period and will be kept as a Booking credit. Any cancellation made within 48 hours prior to the booking incurs in a full room rate charge and is non-refundable.

10 Changing or cancelling your accommodation booking

(a) If you wish to change your booking, please contact us as soon as possible and we will let you know if any change is possible. We are under no obligation to agree or make any change to your booking and any change is entirely at our discretion. If we agree to any change, we will send you a confirmation email with the new booking details.

(b) If we cannot accommodate your request to change your booking, you may either continue on the terms of your original booking without any charge or cancel your booking. If you cancel your booking, the relevant cancellation provisions in these terms and conditions will apply. We strongly recommend to all guests that they take out appropriate comprehensive travel insurance to cover cancellation, unforeseen events or changes in travel plans.

(c) We shall use our reasonable endeavours to avoid having to cancel or change your booking but we reserve the right to change or cancel your booking at any time. In these circumstances, we shall refund the cost of your booking but shall have no further liability to you in relation to any cancellation or for any related or consequential losses.

11 Charges

(a) The price of your stay (which includes VAT) is indicated on our website and stated in our confirmation email. Where there is any error or discrepancy between our charges and the price stated on our website or otherwise communicated to you, we reserve the right to amend the rates and to charge our current charges or to cancel your reservation.

(b) We reserve the right to ask guests to provide a valid credit or debit card at check-in.  A credit card pre-authorisation may be taken upon arrival for the full room rate (unless the room rate has been paid in full in advance), excluding any deposit. You may be required to show the debit or credit card used to pay your deposit upon check-in.  If the same card cannot be presented or used on arrival, the reception team may need to refund the original charge and re-take the accommodation charges from a new card.

(c) All charges incurred during your stay (including any food and beverage charges, supplementary charges and any room charges which you have not paid for in advance) must be settled in full upon check-out. You must tell us before you check-out if you have any questions or issues with any charges or any aspect of your bill. No refunds or changes can be made after your departure.

12 Your stay

During your visit or stay, you must comply with the following rules and requirements which are intended for the safety, wellbeing and benefit of everyone in the building:

(a) Rooms: All images and descriptions of our rooms and facilities on our website and social media are for illustrative purposes only. Each part of The Windmill Chatham Green is different and your room or the facilities you use during your stay may vary from published images. We try to accommodate any specific room requests but we cannot guarantee or agree any specific room or restaurant table during your stay. Both rooms are for a maximum occupancy of two adults and one of which is pet friendly.

(b) Food and Drink: Guests are not permitted to consume their own or take-away food and drink in the restaurant and terrace at any time during their visit.

(c) Noise: All guests are asked to respect other guests and nearby residents when in guest rooms, our restaurant, bar, private dining room or any other part of the premises including the garden and car park.

(d) No Smoking: Smoking is not permitted in any part of The Angel Inn at any time, whether in your room or elsewhere. The Angel Inn has a designated external smoking area and our staff can advise you of its location upon request. We reserve the right to charge your credit or debit card with all costs in respect of specialist cleaning in the event of any smoking in your room during your stay. We also reserve the right to immediately terminate your booking in the event that you fail to comply with our strict no smoking policy.

(e) Animals and Pets: Animals or pets are permitted at The Windmill Chatham Green. We won’t take any responsibility for any damage or complaints made by our guests or neighbours due to misbehaviour of your animal or pet. We reserve the right to charge your credit card or debit card with all costs in respect of repairs or specialists cleaning. We also reserve to right to cancel your booking in the event of damage or complaints.

(f) Children Policy: Children of all ages are permitted at The Windmill Chatham Green and must be accompanied by an adult if under the age of 18. We do not take any responsibility for any damage or complaints made by our guests or neighbours and might terminate your stay in the event of failure to look after your children. We reserve the right to charge your credit or debit card with all costs if any damage is made by your children.

(g) Accidents: Guests must report any accident or injury whilst on our premises immediately to a member of staff. This information is required in order to comply with health and safety obligations and for insurance purposes.

(h) Inappropriate Behaviour: We do not tolerate any criminal, improper, violent, threatening, racist, sexist or abusive behaviour or any other illegal behaviour or conduct. We reserve the right to remove you from the premises and treat your booking as cancelled by you if you fail to comply with this requirement. We will always seek the maximum criminal penalties in respect of any physical or verbal abuse or threatening behaviour towards any of our guests or any member of our staff.

(i) Damage: All guests are required to respect The Windmill Chatham Green, its heritage buildings and fittings, rooms, property and facilities. In the event that there is any damage to your room during your stay or if any items are broken or missing from your room upon your departure, please tell us immediately. We reserve the right to charge the credit or debit card you have used to secure your booking to cover in full the replacement costs of any such loss or damage.

(j) Parking: Parking in our car park is limited and we do not reserve or allocate parking spaces. We cannot guarantee the availability of parking in our car park. We do not accept any responsibility for your car or any belongings that are left in your car whilst you parked in our car park or elsewhere.  Please ensure that all valuables are removed from your car.

(k) Privacy and Publicity: The Windmill Chatham Green has a strict no publicity policy. Guests must not photograph or identify any other guests staying or dining at The Windmill Chatham Green in any press, publication or social media (including Facebook, Twitter, Instagram, TikTok or on personal blogs). Guests must not identify or describe any private event taking place at The Windmill Chatham Green.

13 Damage & Loss

(a) We strongly advise you against bringing valuable items such as jewellery or large amounts of cash to The Windmill Chatham Green. If you do so, we can place any such items in our safe at your own risk. We cannot accept any liability for the theft, loss or damage of any such items.

(b) We are not liable to any guest for any loss, damage or injury suffered or for loss or damage to his or her property. However, this clause does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.

14 Your personal information

We will use the personal information you provide to us in accordance with our Privacy Policy and in accordance with GDPR regulations.

15 The Windmill Chatham Green Trademarks

No guests shall use the name, logo, colour, trademark, service mark, photograph, trade dress, or any other identifying feature of The Windmill Chatham Green without obtaining our specific prior written approval as to any specific use.

Guests expressly recognise that the The Windmill Chatham Green brand, trade mark and logo are the exclusive intellectual property of the company. Guests may not produce or reproduce, or authorise others to produce or reproduce, our brand, trade mark, logo or intellectual property for any purpose whatsoever, including, but not limited to, any communications, marketing, advertising, social media or other promotional materials without our prior written agreement.

16 Force Majeure

The Windmill Chatham Green is not be responsible and will not give any refund or pay any compensation where we are prevented or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, riots, civil commotion, road closures, earthquake, pandemic, mechanical breakdown, IT failure or cyber attack, fire, adverse weather conditions, acts of terrorism, gas, electric, water or other utility failure or outage.

17 Other Terms

We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens and we will ensure that the transfer does not affect your rights under the contract.

If a court finds part of this contract illegal or unenforceable, such finding shall not affect the remainder of this contract which shall continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we may still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, this does not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

18 Governing Law & Disputes

These terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.